Contact us to discuss your business needs
Clients save $1,000’s vs our competitors without sacrificing features, security, and mobility
Our Unified Cloud based phone system has an extensive list of features
Scaling almost immediately as you grow your business, be ready for fluctuations, marketing campaigns and seasonal staffing
Agents and managers can have the option to drag and drop calls to the right queue, department or employee visually to enhance daily operations and customer satisfaction. Precious minutes are no longer wasted
Monitor real-time data and historical data through reporting. Managers can also ‘interrupt’ calls between employees and clients, should the need arise
Detailed reporting for your business
With incoming and outgoing call recording, management can keep an eye on all calls while providing training for employees, insight into employees’ skills and in the event of a legal matter a recording file. Mobility users incoming and outgoing calls can be recorded as well
Trusted by countless industries as their communication provider
View your business from any web browser or on your mobile
All employees can stay connected regardless of their location
Unlike on-premises systems, maintenance is easy. We fully manage all systems
Our Cloud PBX System is just as easy to deploy as they are to integrate with software or custom built websites
Access your business anywhere
Hosting data in the cloud is more convenient than on-premises with increased accessibility and reliability
Our service gives you the advantage to maintain flexibility and scalability while reaping the benefits and features of an on-site system
Days of using budget altering onsite server rooms to carry out daily operations are coming to an end
I have a family practice in California, we made the switch to Virtual Telecoms after years of growth and patients complaining of busy signals. Virtual Telecoms came highly recommended, I can see why after switching. VOIP phones and system are fantastic, support is great when we need changes. Patients are pleased, and my employees are communicating more efficiently.
I don’t usually write reviews, but I need to for Virtual Telecoms. My company is in the E-learning business. Before we switched to Virtual Telecoms, it was a nightmare with call flow. The features we have and being in the cloud is amazing. Our work from home employees feels like they are in the office now, no more cell phones. Can’t thank Virtual Telecoms enough!!!!
Having multiple stores with different phone numbers was becoming a problem as we keep growing. I did some research and found the perfect fit. We now have one phone number and the features of the big retailers.
As a 24/7 support business for businesses. Our phones are our main life blood like most businesses. We could not host our phone system or wanted the cost of one. Virtual Telecoms had the perfect solution. We have the features of the $5,000 a month call center systems at a much more comfortable price.
We are a Telephone Triage company; we are open 24 hr 365 days. We had grown to the point our phone system was negatively affecting our business. Virtual Telecoms stepped in and fulfilled all our needs. We now have the system to handle our growth. Our employees all work from home, our IT was experiencing a growing number of issues with our old VOIP system. Phones had problems connecting to the system, calls were not handing off to the phones. Just to name two, after Virtual Telecoms transition we have not had one issue at all
I own a Call Center that holds contracts with large Insurance companies Life, Health, Property and Casualty. Every Agent works from home selling policies, we had been with a few different VOIP providers and each time was told throughout the sale “you would not have the same issue you had with your last service. Our service is more advanced.” Like clock work we kept having the same problems. Queues not sending calls to agents, agents having to pull the power to phones to get them to work again. After call after call into support and multiple levels of their support teams. I started to research VOIP and found every provider is the same with a different name, same technology, same phones and the list goes on and on. I found Virtual Telecoms, I asked questions to see if they are the same. They are not by a mile. Their system is fantastic. All our problems have gone away and have not had issues for the 8 months we have been with them. If you are experiencing problems with your VOIP or switching to VOIP, trust me and just go with Virtual Telecoms. I now host my Insurance system with them
We posted a new review from a client we saved from the “Normal Problems” other providers have. We want to dig into this big issue a little deeper. Almost all other service providers use the same base technology and build upon to create their features and what you see. The issue with this approach is […]
The growing number of home/Telecommute agents/employees is growing at high rate year over year. Companies are spending astronomical amounts of capital to purchase large phone systems just to run 100’s of pots (plain old telephone service) lines (This would be equal to buying a brand new car with all the bells and whistles, but the […]